Question 1
3 marks
Word processor typing productivity and purpose of technical documentation
- System fundamentals
(a)
2 marks
Mail merge / document templates: Automatically populates recipient names, addresses, and standardized salutations into pre-formatted layout fields from an external database or spreadsheet, eliminating manual repetitive retyping.
Mentor tip
Identify mail merge, autocorrect / text macros, or boilerplate templates.
(b)
1 mark
Provides developers, system administrators, and support engineers with detailed architectural specifications, API signatures, installation steps, and hardware dependencies to maintain, troubleshoot, or extend the software.
Mentor tip
State software maintenance, configuration, and troubleshooting for technical personnel.

